We offer worldwide shipping.

FAQ

Orders

How long will it take to receive my order?

Please check our Delivery page for information on order fulfilment times and estimated shipping times according to your location.

Can I cancel or modify my order?

You can modify or cancel your order by contacting customer service via email at cs@nevibynature.com as soon as possible after you have finalized your order.

What if I receive incorrect or damaged/faulty product?

If you receive an incorrect or damaged product, please visit our Returns page for instructions on how to proceed.

Is VAT included in prices?

All prices on orders from the UAE include 5% VAT. Orders for international customers do not include VAT.

Shipping

Where do you ship to?

We offer Worldwide shipping. Please check our Delivery page for exact shipping locations and the rates.

Can I track my order?

Once your order has shipped, you will receive an email with a tracking link. This link will allow you to track the progress of your order and see its estimated delivery date.

Do you deliver to PO Box address?

We are unable to deliver orders to PO Boxes.

What about Customs and Duties?

The recipient of an international shipment may be subject to import taxes, fees, and customs duties. Import Fees are calculated in a variety of ways, according to the destination’s customs regulations.

In some destinations, no Import Fees apply for shipments falling below a minimum value. Contact your shipping destination’s customs office for more information.

Payments

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard and American Express. We also accept Samsung Pay, Apple Pay, and Google Pay.

Which currencies do you accept?

For your convenience, the payment amount is shown in your local currency. However, please note that the final transaction will be processed in dirhams, as our bank is based in the United Arab Emirates.

How secure is my payment?

All transactions on our website are processed through a secure online payment gateway, ensuring the highest level of protection for your sensitive financial information. This means that your credit card details, bank account information, and other personal data are securely encrypted and protected from unauthorized access.

How do I make a payment?

To make a payment, simply visit our website, find you your product and click on the ‘ADD TO CART’ button. Proceed to `Checkout` and you will be prompted to enter your payment information and confirm your payment.

When will my payment be processed?

Payments made online are processed immediately.

What if I need to cancel my payment?

You can cancel your payment by contacting our customer service team. Please note that payments cannot be cancelled once they have been processed.

What if I have a question about my payment?

If you have any questions about your payment, please contact our customer service team.

Payment with Tabby

Shop now. Pay later with Tabby.

We’ve partnered with Tabby to bring you a more rewarding way to shop. Tabby lets you split your purchases into 4 interest-free payments with no fees. Pay only 25% upfront and Tabby will remind you about the rest. Completely free, no interest.

About Tabby

Tabby empowers you with the flexibility and freedom to choose how and when to pay for the things you love. Tabby lets you to shop now, pay later and earn cash – without the interest, fees or debt traps.

Tabby is licensed by the Saudi Central Bank, Shari’ah-compliant and PCI DSS certified.

https://tabby.ai/en-AE

Who can use Tabby?
Any resident of the UAE, KSA, Qatar, Bahrain and Kuwait that’s over the age of 18 can use Tabby.

Here’s how it works

Step 1: Choose Tabby at checkout.
Step 2: Link any debit or credit card and get instant approval.
Step 3: Complete checkout and Tabby will remind you when it’s time to pay.

Visit Tabby’s help center to find out more.

Products

Are your products cruelty free?

Yes, all our products are cruelty free and not tested on animals.

Are your products vegan?

Yes, all our products are vegan.

Are you products paraben free?

Our products are free from harmful chemicals including parabens, GMOs, SLS, SLES, DEA, PEG, silicones, talc, petrolatum, and mineral oil.

Follow 

nevibynature

[instagram-feed feed=1]
plus-circlecircle-minus
0
    0
    Your Cart
    Your cart is emptyReturn to Shop
    linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram