Please check our Delivery page for information on order fulfilment times and estimated shipping times according to your location.
You can modify or cancel your order by contacting customer service via email at cs@nevibynature.com as soon as possible after you have finalized your order.
If you receive an incorrect or damaged product, please visit our Returns page for instructions on how to proceed.
All prices on orders from the UAE include 5% VAT. Orders for international customers do not include VAT.
We offer Worldwide shipping. Please check our Delivery page for exact shipping locations and the rates.
Once your order has shipped, you will receive an email with a tracking link. This link will allow you to track the progress of your order and see its estimated delivery date.
We are unable to deliver orders to PO Boxes.
Our commitment to providing seamless and cost-effective logistics solutions extends to our shipping practices. All our orders are shipped under Delivered Duty Paid (DDP) terms, ensuring that you, our valued customer, are not burdened with any unexpected expenses or customs clearance processes upon delivery. We take full responsibility for handling all import duties, taxes, and brokerage fees associated with your shipment. This comprehensive approach eliminates the potential for delays or additional charges, ensuring a smooth and hassle-free delivery experience.
We accept all major credit cards, including Visa, Mastercard and American Express. We also accept Samsung Pay, Apple Pay, and Google Pay.
For your convenience, the payment amount is shown in your local currency. However, please note that the final transaction will be processed in dirhams, as our bank is based in the United Arab Emirates.
All transactions on our website are processed through a secure online payment gateway, ensuring the highest level of protection for your sensitive financial information. This means that your credit card details, bank account information, and other personal data are securely encrypted and protected from unauthorized access.
To make a payment, simply visit our website, find you your product and click on the ‘ADD TO CART’ button. Proceed to `Checkout` and you will be prompted to enter your payment information and confirm your payment.
Payments made online are processed immediately.
You can cancel your payment by contacting our customer service team. Please note that payments cannot be cancelled once they have been processed.
If you have any questions about your payment, please contact our customer service team.
Shop now. Pay later with Tabby.
We’ve partnered with Tabby to bring you a more rewarding way to shop. Tabby lets you split your purchases into 4 interest-free payments with no fees. Pay only 25% upfront and Tabby will remind you about the rest. Completely free, no interest.
About Tabby
Tabby empowers you with the flexibility and freedom to choose how and when to pay for the things you love. Tabby lets you to shop now, pay later and earn cash – without the interest, fees or debt traps.
Tabby is licensed by the Saudi Central Bank, Shari’ah-compliant and PCI DSS certified.
Who can use Tabby?
Any resident of the UAE, KSA, Qatar, Bahrain and Kuwait that’s over the age of 18 can use Tabby.
Step 1: Choose Tabby at checkout.
Step 2: Link any debit or credit card and get instant approval.
Step 3: Complete checkout and Tabby will remind you when it’s time to pay.
Visit Tabby’s help center to find out more.
Yes, all our products are cruelty free and not tested on animals.
Yes, all our products are vegan.
Our products are free from harmful chemicals including parabens, GMOs, SLS, SLES, DEA, PEG, silicones, talc, petrolatum, and mineral oil.
